Care, fit & delivery
Model choice, shipping, Alcantara® care, and the small checks that make an order feel simple before it leaves us.
Start with fit, shipping, or care. If your question is specific to a colour, model, or order, send us a note and we’ll check it properly.
Please match the case to your exact Apple model before checkout. If you are choosing between Pro and Pro Max, check your phone model name in your iPhone settings before ordering.
If something looks wrong after checkout, contact us as soon as possible. Once an order has been packed or dispatched, we may not be able to change the model, colour, or shipping details.
Australian local stock is being prepared. Once it is ready, orders will dispatch locally with tracking.
Yes, we can ship internationally. Shipping options and costs are shown at checkout based on your address.
Brush away dust gently. For light marks, use a barely damp cloth and let the surface dry naturally. Avoid soaking, harsh cleaners, oils, and silicone-based products.
No. Alcantara® has a soft, suede-like nap and a warmer matte feel. It is chosen for the touch of the case, not just the look.
