Shipping policy

Shipping Policy

Effective date: 13 June 2026

Thank you for shopping with Cantaracase. This Shipping Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are usually processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During busy periods, product launches, promotions, or holidays, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to Australia. If additional shipping destinations become available, they will be shown at checkout.

3. Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before payment is completed. Any available free shipping offers will also be shown at checkout.

4. Delivery Times

Estimated delivery times are provided at checkout or in your shipping confirmation where available. Delivery times are estimates only and may vary due to carrier delays, weather, customs processing, incorrect delivery information, or other circumstances outside our control.

5. Tracking

When your order has shipped, you may receive a shipping confirmation email with tracking information if tracking is available for your selected shipping method.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at yuzikai912@gmail.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

7. Lost or Delayed Packages

If your order is significantly delayed or appears to be lost, please contact us at yuzikai912@gmail.com with your order number. We will help review the issue and work with the carrier where possible.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the package and item. We will review the issue and help provide a suitable solution.

9. Contact Us

If you have any questions about shipping, contact us at yuzikai912@gmail.com. We aim to respond within 2 business days.